Daily Message Setup

Shape the check-in experience without overcomplicating it.

Start with location, language, and a sensible send window. Then add the tone, interests, and safety context that make daily messages feel natural.

Signed In As

Selected Senior

About

Location, language, and send timing

Page 1 should stay fast. These fields drive quiet-hours compliance and the message baseline.

Display name SMS language ZIP code

We use ZIP to suggest city, state, and timezone. You can still confirm the timezone manually. Timezone City State Country

Send window start Send window end

Daily Messages

Tone, topics, and content boundaries

Keep this lightweight. A few strong preferences work better than a long questionnaire.

Preferred salutation Persona style Persona voice Interest tags Comma-separated, up to five topics. Taboo topics Only visible to the phone-owner role. Exclude news categories Comma-separated. Use this instead of “positive news only.” Avoid breaking-news style content Useful for seniors who want calm, steady conversation rather than alerts.

Safety Context

What “normal” looks like for this senior

This does not control escalation rules directly. It gives the system the right baseline.

Escalation Rules

Decide when the system should notify family

These settings control no-reply escalation and how much context is shared if someone needs to step in.

No-reply grace period (minutes) Voice attempt timeout (minutes) Senior consent method Consent captured at Try a phone call before notifying family Useful when a senior often misses the first text but answers a follow-up call. Notify summary-view caregivers too Turn this on if summary-only family members should also know when a check-in goes sideways. Notify emergency contacts Leave this on if neighbors, adult children, or other emergency contacts should receive escalation alerts. Allow short transcript snippets in escalation alerts Off by default. Only turn this on when the senior has agreed to share limited conversation context.

Pause Daily Check-Ins

Temporarily pause proactive morning messages

Use this for travel, poor coverage, or a short hospital stay. Risk alerts still work if the senior reaches out.

Current status Not scheduled

Daily check-ins are active on the normal schedule.

A pause only affects proactive morning check-ins and optional no-reply escalation.

Pause start Leave blank to start immediately. Pause end Required. Pauses automatically resume after this time. Reason Note Optional context for the person who set this pause. Still allow replies if the senior starts the conversation Recommended. This keeps the system responsive if the senior texts first during the pause. Suspend no-reply escalation during the pause Recommended. Otherwise family could still get no-reply alerts for a period when proactive check-ins were intentionally paused.

Pauses longer than 30 days require the phone owner. The maximum pause length is 90 days.

Emergency Contacts

Choose who gets called or texted if something feels wrong

Emergency contacts are separate from daily login access. They are only used for escalation.

Contact Editor

Add an emergency contact

Display name Relationship Phone Email Receive SMS Use when quick text alerts are the best first step. Receive voice calls Useful for contacts who are more likely to answer a call than a text. Receive email Good for a written escalation record, but slower than SMS or voice. Primary contact Only one active primary contact can be marked at a time. Active for escalation Turn this off instead of deleting historical contacts you may need later. Notes